The Crew Resource Management / Human Factors: Communication and Teamwork module includes a review of the communication loop focusing on sender issues such as mitigated speech and the halo effect as well as receiving issues such as authority gradient, information overload, and active listening skills. The communication section ends with a review of barriers to communication. Team building includes leadership skills, briefings, and managing conflict.
The training contents of this module are included in the Crew Resource Management – Part 135 module.
This module is one of many options for Crew Resource Management / Human Factors training for pilots. See the CRM / Human Factors Training Modules table for all Crew Resource Management / Human Factors training options. This module complies with the International Standard for Business Aircraft Operations (IS-BAO) training requirement for "Human Factors (HF) / Crew Resource Management (CRM)" defined in Chapter 8 of IS-BAO. The module also complies with the Business Aviation Safety Consortium (BASC) standards NX6 3.12.4.1 and 2, which require CRM / Human Factors training.
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